Clear answers,
no corporate hedging
Choosing care raises real questions. Here’s exactly how Presence works — from vetting and payments to what happens next if you need to cancel.
Every caregiver completes identity verification and uploads credentials that our team reviews. Where a jurisdiction-compliant provider is engaged, background checks are run by an accredited third party — and we always show which level of verification a caregiver holds.
Payment is held safely in escrow when you book, and only released to the caregiver after a clean, completed visit. If anything is flagged or disputed, funds stay held until it’s resolved.
Yes. Browse verified caregivers by specialty, rate and trust score, or post a request and let nearby caregivers accept it.
You can cancel from your account. Cancellation and dispute flows are calm and procedural — here’s what happens next, never corporate hedging.
Yes — one-time and recurring visits are both supported, with weekly plans for ongoing needs.
Still have questions?
Talk to a real person on our care team. We’ll walk you through your options — calmly, and with no pressure to book.